kascebeta.blogg.se - Magicjack problem

#MAGICJACK PROBLEM PLUS#
#MAGICJACK PROBLEM FREE#

The conversation below is after a 3 hrs discussion that prior day after being told that they can not fix it and I will get an email. They refuse to give a phone number (most likely because they won’t be able to understand me with the poor reception) and would not let me contact a supervisor. I have experienced the worst customer service ever from Magic Jack! Take a look at the transcript from tech support chat and decide for your self. Look everywhere people HATE THE MAGIC JACK as soon as they get it including Magic Jack PLUS! Magic Jack to me is a good idea ruined by greed idiots and EVERYTHING YOU CAN THINK OF! Its like netflix so amazing but now look at it has nothing but movies from the 80’s an doubled its price! Reason skype is cheapest a service has to work to be called a service magic jack is not a service it is a SCAM BUYER BEWARE S K Y P E owns “Cheapest” Best like 0 complaints lol!! Summary I was misled,lied too and was treated horribly I canceled half way threw signing up I noticed its not what the guy told me on the phone an they STILL CHARGED ME!!! I did not comfirm the order so I called to get charged removed aparently there employees are on a first name basis an do not have any identification numbers or so for according to the rude Customer Service agent I asked to speak to a manager 34 times she kept saying “im gonna hang up on u over an over”!!and I cannot belive I thought this would of been a good idea… When they get all their issues fixed maybe I’ll give them another try. Part of me hopes MagicJacks sticks around because the idea is brilliant. For occasional phone calls or international travel it could be a great solution. But using MagicJack for regular use isn’t a good idea. The idea of getting phone service all year for $20.00 is awesome.

#MAGICJACK PROBLEM FREE#

No credits for a free year or the ability to use my remaining contract time.

#MAGICJACK PROBLEM PLUS#

Instead, they wanted me to sign up for another year of service plus buy the hardware again. Worse yet, they wouldn’t work with me on getting a replacement MagicJack.

After 3 1/2 hours working with their customer service they couldn’t fix the problem.

Customer service would wait 5 to 10 minutes between responses in a chat session.

There are only so many times I can unplug and re-plug my MagicJack in my computer. I would ask them to read my past chat sessions but they were persistent on having me repeating all the steps I’d already taken.

When I’d work with new people they would start over at the top of the trouble shooting list.

After working with a few of these customer service people I found this was their way of telling you they didn’t want to work with you any more.

Once we tried everything the service rep told me to restart my computer, router, and modem. The first hour we tried an array of troubleshooting techniques to get it working.

When I accidentally formatted the MagicJack I was forced to work with their customer service.

Our friends and family thought we were avoiding them.

Screensavers or extended downtime of the computer would regularly interrupt service.

We had to restart our computer each morning to have it work.

The other 90% of the time we had terrible sound quality, it wouldn’t accept incoming calls, or it would send people to voicemail automatically.

10% of the time it worked as advertised, with clear signal.

After five months of service we’re switching to a different VoIP service. The MagicJack is a USB to phone jack converter that uses your Internet connection to make phone calls. A big part of the strategy was using a VoIP service called the MagicJack. In the past I touted not having to pay any phone bills.